Terms & Conditions

At LC Foods™, we are committed to your complete satisfaction with our products and services. We guarantee to address any difficulties or concerns you may have, including issues related to product defects or taste dissatisfaction. To request assistance, please contact LC Foods™ Customer Service via email at [email protected] at any time and provide your 5-digit order number for reference. Our dedicated specialists are ready to assist you promptly.

Product Defect Refund: We understand the importance of product quality and want to address any defects that may occur. To initiate a refund for a defective item, please provide a picture as proof when contacting Customer Service. We will carefully evaluate the situation and ensure a suitable resolution. However, we would like to note that shipping damages are out of our control. In the event of any shipping damages, please file a claim directly with the carrier.

Taste Dissatisfaction: If you are unhappy with the taste of a product, we acknowledge your feedback. While refunds may not be applicable in these cases, we may, at our discretion, provide partial credit for the item. We strive to consider your satisfaction on an individual basis, ensuring fairness and aiming to exceed your expectations.

Shipping Delays: In the event of a shipping delay, we kindly request that you file a claim with the carrier directly. This allows you to address the issue with the responsible party and seek compensation or resolution as per the carrier's policies. While we are unable to directly intervene in the carrier's claims process, we will do our best to support you throughout the process and provide any necessary documentation or assistance. However, please be aware that shipping delays are sometimes unavoidable due to circumstances beyond our control.

Your Feedback Matters! We value your input and aim to exceed your expectations. If you have any concerns or feel dissatisfied in any way, please reach out to our Customer Service at [email protected] within 7 days of receiving your order. Kindly provide your 5-digit order number for reference. LC Foods™ will carefully consider any potential product credit to ensure your complete satisfaction. In the case of shipping damages or delays, we kindly request that you file a claim with the carrier, as these issues are outside our control.

Please note that all refunds are at the discretion of the LC Foods Customer Service Team. We reserve the right to evaluate each situation individually and make a fair determination based on the circumstances presented. This policy ensures that we can maintain the highest level of service and address any concerns effectively.

Thank you for choosing LC Foods™. We appreciate your trust in our products and services and will continue striving to provide you with the highest level of satisfaction.